Frequently asked Questions
If I am unhappy with the item purchased can I send it back?
are your Shirts New or Second Hand?
I cant find the price - where is it?
Why do you use GBP rather than a currency symbol?
Why do your exchange rates differ from the live rates?
How often do you review your exchange Rates?
Why is there a additional fee to pay in GBP by Paypal?
What payment methods do you take?
How do you work out your postage rates?
By Telephone please ring or send SMS (24 hours ) to: 0795 282 0094 from overseas the number is +44 795 282 0094
Premiershirts will give you a no questions asked 100% refund of the price of the item bought on its return to us in the condition it was sent out. This includes if the item does not fit. If we deem it a mistake by us we will refund your postage as well. back to top↑
Unless the description of the Shirt specifically says it is New all the items on these pages are pre-owned. back to top↑
all prices are just above the items picture and are prefaced with GBP - Great British Pounds. back to top↑
We have found that as we sell Shirts worldwide many non-english character sets do not recognise different currency symbols so we use GBP for Great British Pounds EUR for Euro USD for US Dollars CaN for Canadian Dollars. back to top↑
Why do your exchange rates differ from the live rates?
The rates quoted by sites such as www.xe.com are rates for inter-bank transfers of currency for amounts over a million pounds. We at Premiershirts have to exchange our currency at rates given by Paypal or at a local bank at tourist rates. as both of these rates have charges to be added on top we set a exchange rate that will cover about half of the cost of the charges. back to top↑
How often do you review your exchange Rates?
We review rates on the 1st of every month. back to top↑
Why is there a additional fee to pay in GBP by Paypal?
Paypal can be a rather expensive method of taking payments. as we mention above we include fees in the exchange rates. With GBP we have to include fees in a 4% addition to the price. This again covers about half of the additional charges. back to top↑
We have no credit facilities so we are unable to take Credit Card payments directly. back to top↑
How do you work out your postage rates?
Experience over the last couple of years has led us to a standard fee for Post and Packaging of GBP 3 for the first Shirt and GBP 1.50 for each additional Shirt for UK delivered by First Class Recorded Delivery and GBP 6 plus GBP 3 for each additional Shirt for worldwide delivery. back to top↑
all packages are sent in protective envelopes (for smaller deliveries) or Post Office Post Packs for larger deliveries. all packages are strengthened along edges. back to top↑
For UK deliveries we send all items buy regular First Class delivery but we obtain a proof of posting card for each item we send out. This gives the same protection as recorded delivery - Compensation up to a maximum of GBP 27. If you require more insurance or fast/guaranteed delivery we will send by Special Delivery for a additional fee of GBP 2.50. back to top↑
For Overseas deliveries all items are sent by International Signed-for service - this is recorded airmail. For parcels of customs value over GBP 30 we automatically upgrade the insurance (for no additional fee). Standard airmail is available on request but on the understanding that should your parcel go missing or be damaged there is little that we can do. Delivery windows are Europe 3-4 working days ROW 5-10 working days. Guaranteed delivery services are available on application. back to top↑
Yes - Gross orders over GBP 150 receive a 10% discount - orders over GBP 300 receive a 15% reduction and orders over GBP 800 receive a 20% reduction. back to top↑
Yes - You can reserve any Shirt for a period of 35 days for a non-refundable deposit of 15% (Minimum of GBP 5 / $10 / �10 / �1000). This amount will then of course be deducted from your bill when payment is made. back to top↑
Nat West bank now offer Fastpay (www.fastpay.co.uk) for Credit Card and Debit Card payments. On sign-up you can send �100 immediately. Fees are cheaper than Paypal as well.
Paypal: (www.paypal.com) for Credit Card and Debit Card payments in 5 different currencies (GBP, USD, CaN, EUR, YEN) although sign-up can take a few days. 4% surcharge for GBP payments.
Bank Transfer: Transfer the funds directly to my bank account.
Personal Cheques: Payable to GaRY DaVIES please.
Postal Orders: Payable to GaRY DaVIES and uncrossed please.
Cash: Please use Recorded Delivery for your own protection. back to top↑
Paypal: (www.paypal.com) for Credit Card and Debit Card payments in 5 different currencies (GBP, USD, CaN, EUR, YEN) although sign-up can take a few days for non US customers.
International Post Cash: Should be available at your post office. �3.50 fee to be added.
Bank Draft: Drawn on a bank with a UK Office and in GBP.
Cash: any currency taken - contact us and we will give you a rate - but please use a recorded service for your own protection.
Western Union: We have never used it but we have been asked a few times to offer the option. We are willing to try this method if you desire. back to top↑
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